What it does: Outsourcing and Offshoring Consulting
Mission: At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Size and presence: Around 156,000 globally in 80 locations.
Best known for: Teleperformance was recognized as a Leader and Star Performer in the Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment 2020 by Everest Group.
The good bits: Good environment to work with good leaders. The excellent work culture here is present always.
The not so good bits: Working Hours are extended sometimes
Teleperformance office in France (Headquarter)
Daniel Julien created Teleperformance in Paris in June 1978. In 1986, Teleperformance established its first international subsidiaries in Belgium and Italy. Two years later, Teleperformance launched subsidiaries in other European markets: Spain, Germany, Sweden and the United Kingdom. In 1989, Daniel Julien and Jacques Berrebi joined forces at the head of Rochefortaise Communication, the parent company of Teleperformance International listed on the Paris Stock Exchange. Ten years later, Rochefortaise Communication and Teleperformance International merged to form SR. Teleperformance. This company became Teleperformance in 2006.
In 1993, Teleperformance USA was established, beginning its contact center operations in the United States. In 1996, Asia-Pacific contact centers were developed, with operations set up in the Philippines and Singapore. The Group was significantly expanded in Europe through numerous acquisitions and company start-ups in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland. From 1998 through 2002, the Teleperformance network expanded throughout the Americas, into Argentina, Brazil and Mexico.
In 2003, Teleperformance became the world's second largest contact center outsourcer in terms of revenue. In 2005, Teleperformance's revenues exceeded 1 billion EUR for the first time. In 2006, they acquired Teleperformance Russia. In 2006 Teleperformance USA purchased AOL's 400-employee call center in Ogden, Utah. This purchase was the 23rd call center which the company purchased until this time.
In 2007, Teleperformance acquired 100% interest in Twenty4help, the European technical support leader; AllianceOne, a leading US accounts receivable management company; and Hispanic Teleservices, a contact center service provider with operations based in Mexico. In parallel, Teleperformance acquired the company TPH Services Telecoms, and several SFR sites. In 2008, the group's operations and strategy were centralized for management under the responsibility of Daniel Julien and Jacques Berrebi. Teleperformance acquired The Answer Group.
In 2010, Teleperformance acquired Scottish outsourcing call center 'beCogent' for £35 million. In 2012, Teleperformance opened 5 multilingual, multi-cultural hubs to serve Europe and other markets. By 2013 Teleperformance had six contact centers in Tunisia. In 2013, Teleperformance acquired full control of TLS Contact. In 2014, Teleperformance acquired Aegis USA Inc., a major outsourcing and technology company in the United States, the Philippines and Costa Rica. The transaction was approved by regulatory authorities. From 2014 to 2016, Teleperformance created and/or opened fifteen new centers worldwide. These included centers in the United States, Canada, the United Kingdom, Indonesia, China, the Philippines, Guyana, Portugal, Colombia, Surinam, Dubai, Albania, Egypt, Australia and Lithuania. In January 2019, Teleperformance announced a second premises in Cairo. In March 2015 the company announced the opening of a new offshore facility in Paramaribo, Surinam. The multichannel contact center offers support to Benelux clients in Dutch.
In May 2016 Teleperformance announced the opening of a contact center in Australia. The center has 300 workstations and is located in Burwood, Victoria, about 16 kilometers outside of Melbourne. The company announced in July 2016 its plans to expand to Bristol, Tennessee in the United States, creating 500 jobs within the coming five years. In August 2016 Teleperformance purchased California-based LanguageLine Solutions LLC for $1.52 billion from a US-based private equity firm, Abry Partners. In June 2018, Teleperformance announced it would acquire Intelenet for $1 billion. The acquisition was concluded on 5 October 2018.
In October 2020, Teleperformance announced it would acquire Health Advocate. The acquisition was concluded on 22 June 2021. On 28 December 2021, Teleperformance acquired Senture.
Teleperformance India has highly accessible and supportive management and managers. The work environment is healthy and friendly. Employees feel that management listens to their issues and resolves the same. Colleagues are highly cooperative and supportive as well.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.
We are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.
We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.
The average Teleperformance salary ranges from approximately ₹1 Lakhs per year for a Trainee to ₹ 40.4 Lakhs per year for a Senior Vice President.
In Lisbon, Portugal, in July 2016, Teleperformance held an event to promote and support young Portuguese athletes.
Teleperformance Philippines, in partnership with its CSR arm, the Citizen of the World Foundation, (COTW), helped to relocate victims of the 2009 Ondoy typhoon flood, establishing the Teleperformance Gawad Kalinga Village in 2010. By August 2013 the new neighborhood had 50 homes and a SIBOL Day Care Center, an IT Learning Center, and more. The 3rd Anniversary of the relocation took place on 17 August, and was led by Teleperformance Asia Pacific President David Rizzo, and others. By December 2014 the company completed the construction of new homes for 100 displaced families in the village in Tanay, Rizal.
At the end of 2015 Teleperformance USA partnered with Delete Blood Cancer DKMS offering bone marrow donor registration to employees. As a result, close to 1,400 employees joined the national bone marrow registry.
On 24 November 2014 Teleperformance, together with Feed the Children, distributed enough food and other necessities to assist 400 needy families in the Fairborn, Ohio area.
In 2020, Teleperformance CEO Daniel Julien made a personal donation to Feed the Children.
In 2008 a class action lawsuit was filed against Salt Lake City-based Teleperformance USA seeking unpaid wages for employees, alleging a violation of the Fair Labor Standards Act. On 19 May 2010, a settlement was reached for approximately $2 million to be paid to 15,862 workers in 10 US states.